DIY Court Docs LLC has established specific conditions under which refunds may be provided. Please review our refund policy carefully to understand your eligibility and the process for requesting a refund.
Refunds are considered only within 60 days of purchase and under specific circumstances. Valid reasons for refund requests include incomplete or incorrect document delivery, or technical errors on our part that directly impact document usability. To initiate a refund request, please contact refund@diycourtdocs.com with a detailed explanation of the issue.
Certain payments and services are non-refundable, including government entity fees (such as filing fees and taxes) and payments made to third-party providers (including shipping costs and external consultant fees). Additionally, orders that have been properly completed and delivered are not eligible for refunds, regardless of whether the documents are used or the case proceeds.
While we strive to provide accurate document preparation services, DIY Court Docs LLC does not guarantee specific legal outcomes. Results are influenced by various factors beyond our control, and our company is not liable for any financial or legal obligations that may arise from case outcomes.
Upon receiving your refund request, we will review it within 5 business days. If approved, refunds will be processed using the original payment method. Processing times may vary depending on your payment provider and financial institution.
We encourage customers to review all documents promptly upon receipt. This allows for timely identification of any issues and ensures that refund requests can be submitted within the 60-day eligibility period.
In exceptional circumstances, we may consider refund requests outside of these stated policies. Such cases will be reviewed on an individual basis, taking into account specific circumstances and documentation provided. To appeal a refund decision, please provide additional supporting information to our customer service team.